Frequently Asked Questions
Everything you need to know about our fresh roasts and delivery.
How fresh is the coffee when it arrives?
We roast our beans in small batches daily. Your coffee is typically shipped within 24-48 hours of roasting to ensure you receive it at its peak flavor profile.
Do you offer a coffee subscription service?
Yes, we offer flexible subscriptions where you can choose your favorite blend or a rotating single-origin selection to be delivered weekly, fortnightly, or monthly.
Can I get my coffee beans pre-ground?
Absolutely. You can select your preferred grind size—from espresso to French press—on the product page before adding the item to your cart.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Standard delivery usually takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or equipment, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Sustainability and ethics are at our core. We work directly with farmers and reputable importers to ensure fair wages and environmentally friendly farming practices.